FAQs

FREQUENTLY ASKED QUESTIONS

1. Can I track my order?

You sure can! You can enter your order or tracking number in the Track Order section in our top navigation.

2. How long do I have to wait for my products after I have ordered them?

Your order will be delivered within 7 - 14 business days. Your products will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected.

3. What shipping methods do you offer?

US customers: we ship through USPS and UPS Next Day Air. Please note, the UPS Next Day Air option will deliver your order one day after the shipping date.

Canadian customers: we ship through the Canada Post.

UK customers: we ship through UPS.

Australian customers: we ship through the Australia Post.

For all other countries: we ship through UPS.